By applying to one of our 'Talent Pool' openings, you are registering your interest to find out more about future career opportunities with Stowe Family Law.

Do you currently work in a telephony sales-based role and fancy a brand new challenge? This role is different, managing all inbound phone calls from potential clients, you'll spend your days helping potential clients who need our services and are going through a particularly sensitive, difficult time in their lives.

What’s the purpose of this role

Our New Business Enquiries team is front and centre delivering our Client Value Proposition. The client experience is at the heart of every process and procedure and has been carefully designed with the clients’ needs in mind.

Who ‘is’ Stowe Family Law?

We're the experts in family law, boasting over 180 lawyers across 90 offices specialising in divorce, financial remedy, and children law.

Our exceptional growth of over 150% in recent years sets the stage for even greater achievements. Now is the perfect time to join us as we strive to serve more clients, create the best workplace for our team, and grow our business for the benefit of everyone.

Learn more about us and what it’s like to work here:

Requirements

What will I likely be doing?

New Business Enquiries;

Supporting the Client Service Team by dealing with New Business Enquiries and really understanding each client’s need
Reassuring the client and dealing with their requests professionally and sensitively
Accurately taking down their information and entering it into a case management system
Converting these clients to either a fixed fee meeting or an immediately progressing client for our lawyers across the company

Liaising with our Lawyers across the country to establish best practice ways of working including:

Understanding Lawyer availability to speak to our clients
Preferred ways of working across different regions
Knowledge of specific skill sets within regions and teams to ensure the client speaks with the most suitable Lawyer for their case

What skills might be suitable for this position?

Sales background
Exceptional client care with the ability to sensitively deal with emotional or upset clients

Benefits

Hours & Salary

£30,000 per annum

Full-time (35 Hours) or Part-time Hours - Please advise on the next page
4 weeks of initial training in our Harrogate Office; we'll teach you everything you need to know about family law
80% working from home and 20% working in the office - you control how this looks

Read about our full benefits package here - https://careers.stowefamilylaw.co.uk/employee-bene...